Volanti provides two mechanisms through which you can utilise payment services on the platform:
- Payment tracking; and
- Payment processing
These services are provided in addition to the standard services that are governed by the terms of service, and your active subscription which is covered by your subscription agreement. If these terms are deemed inconsistent with either of those documents, the terms outlined within this agreement will apply.
Offline Payments ("Payment Tracking")
Offline payments provide a suite of features for recording the payment for goods and services, as well as receipt generation, package management, and dunning.
Fees
The fees for all of our services are defined in our schedule of fees.
For offline payments we charge a flat rate based on the gross volume of transactions that are recorded for the first time. What we mean by this is that where you record payments as being made by card, cash, bank transfer, or account credit (for example), these payments will be chargeable. Whereas any payments that you record as having been covered by a prepaid package, or a previously purchased gift card, will not. We believe in sharing your success, so it's only right that we charge on that basis too.
Waived Fees
These fees are waived in their entirety during the trial period. There is no upper limit to the number or size of transactions you can record.
Refunds & Void Payments
In the case of a payment being marked as refunded, our fees are not refundable. Whilst you may be returning the money to your customer, we have still provisioned the service and features for you. We'll have likely generated receipts, contacted the customer, and tracked a number of pieces of information relating to the payment.
However, we stand by our commitment to operating a business fairly, so if you have made a mistake with the information you have provided, which subsequently results in an excessive charge, please reach out to us to discuss your options.
Payment of Fees
These fees will be collected in arrears at the end of your current billing cycle - you'll see them included with your regular subscription invoice. As with your subscription payment, our standard cancellation terms will apply where payments are missed.
You can view details of upcoming charges by visiting the platform and viewing your subscription details. We update estimated fees on a half-hourly basis.
Features
The offline payments functionality enables some additional features:
- receipt generation
- payment tracking
- charge tracking
- outstanding payments/charges monitoring
- membership payments
- balance and receipt views (in the pilot portal)
- flight payments
- booking payments (including no show fees)
- sale item/physical stock sales
We may, at our discretion, include additional features within this tier in line with our terms of service.
Online Payments ("Volanti Pay")
Online payments are not yet available to clubs.
Fees
The fees for all of our services are defined in our schedule of fees.
For online payments the charges can be heavily influenced by both the method of payment and the context of payment. However, unlike with offline payment methods, you only pay these fees where we are involved in collecting the payment from your customers.
Online payment fees also require payment tracking, and those fees remain chargeable.
Payouts & Processing Times
After processing payments, your funds will be processed by third parties and eventually paid out to your nominated bank account. Banking systems are complicated, and money can take anywhere up to 7 days to transit through the system - this is outside our control. Additionally, the first payment made to an organisation can take an additional few days for certain checks. That means your first payout could take up to 10 days after your first payment is made.
Payouts to your nominated account will, by default, occur once per week (on a Monday). You are free to change this setting in your account management page
Waived Fees
As online payments increase our costs significantly, it is not possible for these to be waived during your free trial.
Refunds & Void Payments
In the case of payments being refunded, these fees are not refundable. Whilst you may be returning the money to the customer, this return transfer is not cost zero for us.
However, we stand by our commitment to operating a business fairly, so if you find yourself in a situation where you've made a gross error (such as an overly large transaction), we may be able to offer some options with this, so reach out to us.
Disputes
With any card transactions there remains a risk of customer disputes. Volanti will handle as much of the necessary signposting and checks to ensure the chances of a dispute remain low. However, where a dispute occurs, the full disputed amount, along with the administration fee, will be payable by the organisation.
These fees and refund amounts will be taken from (1) your bank account; (2) your on file payment method; or (3) future payments via the platform.
Payment of Fees
Fees associated with online payments will be collected immediately. As we're the intermediary we can collect these fees whilst in transit. You'll see these fees listed in your payment summaries.
Where there are outstanding fees after a payment cycle, Volanti may reduce future payouts to cover these costs.
Features
The offline payments functionality enables some additional features:
- Ability to accept card payments
- Ability to accept bank transfers
- Online transactions in the pilot's portal
- "Checkout links" which allow you to email a user an admin checkout, with a payment option
- Option to enable Volanti Terminal (for in-person card payments using a payment device)
- Auto reconciliation of payments received, and the charges they relate to
We may, at our discretion, include additional features within this tier in line with our terms of service.
Limitations
Some elements of VolantiPay have limitations imposed for both your security, and ours:
- Card payments must be between £5 and £500. You are free to reduce this range via your settings.
- Bank payments must be between £1 and £12,5000. You are free to reduce this range via your settings.
- When changing your payout method from every week, to every day, a full 24 hours may need to pass before your next payout is processed.