The Volanti terms of service apply in addition to the Subscription Agreement, to any organisation that maintains a subscription with Volanti. If any of the terms within this agreement are inconsistent with that of the terms of service, then the conditions and articles defined within this document will apply. If you cancel your subscription, the terms of service will still apply to you.
You should ensure you read these terms in addition to our schedule of fees and our privacy charter.
Your location 🌐
To have an active subscription with Volanti you must be registered, and operate, within one of the following locations:
- United Kingdom
- Channel Islands
- The Isle of Man
- Republic of Ireland
Your Subscription
If you are using the free trial of our services, it really is free. We do not ask for your payment details and as outlined in our privacy charter, we do not sell your data. We explain the length of the trial being offered when you sign up, and we'll continue to notify you of the remaining amount of time via email and in the dashboard.
After a trial period finishes, you need to pay in advance to keep using the service. If any payments are missed (or are uncollected), we will freeze your account. In the first instance we will not publicise this to your members, however they will have a reduced service offering. Where an account has been frozen for a while, we may queue it for deletion as per our cancellation policy.
Payment of Fees
In exchange for providing the services outlined within, you are required to uphold your side of the agreement to make payment for any fees incurred during your usage, such as your subscription fees, payment fees, identity verification fees, or any other such fee outlined in our schedule of fees.
As part of an active subscription, you must keep a valid payment method on file to allow us to charge you for any incurred fees. We reserve the right to attempt payment on any of the authorised payment methods we hold for you, and to continue to do so until our service agreement is terminated and any outstanding fees are paid in full.
Your subscription fees are paid in advance and will be billed as per the billing cycle you agree to on setup, with intervals of 1 calendar month. Additional fees (such as payment fees, identity verification fees, cross currency fees, or chargebacks) are billed in arrears at the same interval as your subscription, where the total fees do not exceed your monthly subscription cost.
Where you've had a busy month and your additional fees exceed your allowed credit limit, we may raise intermediate invoices to clear your balance between regular billing cycles - your regular billing date won't be changed.
Whenever a payment is made the account owner is notified in addition to the "Finance Email" that we hold for the organisation (if applicable).
Where we are not able to process payment of any outstanding fees using an authorised payment method, we will make subsequent attempts to process payment, for a period of 30 days, after which your account will be frozen.
We trust organisations to pay these fees when their invoices are raised. Where Volanti cannot charge the payment method on file, and the invoice enters an unpaid state, we retain the right to engage external agencies and debt collection agencies to assist with the recovery of these fees.
Any fees included during the process of debt collection will be passed onto your organisation.
Subscription Changes
If you are upgrading your plan, we will require a prorated payment of the difference immediately. Your billing cycle will remain unchanged.
If you are downgrading your plan, the downgrade will occur immediately and we will prorate your subscription and add any excess payment credits to your account, to be used for future months.
Refunds
For any refunds of your subscription payments we will process these in accordance with our "fair refund" stance.
We will generally grant full refunds in the following situations:
- You were just charged for your next period, but you intended to cancel.
- You forgot to cancel last period, and there has been no activity on your account.
We may offer partial refunds in the following situations:
- If you forgot to cancel your account a few months ago, and there's been minimal activity.
- If you upgraded to a higher plan but have not used those features in the last few months.
In all cases, we encourage our customers to reach out to us to discuss their refund request - we want to work with you, and we are not in the business of locking you into contracts or ripping you off.