Member Management

Member records, memberships, licences and agreements

Membership plans send renewal reminders, agreements are signed before members fly, and licences and medicals carry expiry dates that booking rules check.

The members list with each member's name, membership, credit and outstanding balance, email addresses blurred

One record per member

Membership status, licences, medicals, agreements and contact details usually live in separate places, so a lapse can go unnoticed for months. Volanti keeps them in one system and checks them when a member books.

Memberships

Membership plans and renewal reminders

Build membership plans that match how your club charges: pro-rated joins mid-year and renewals anchored to a common billing date. A reminder is sent as a renewal approaches, members renew online in the portal, and membership billing runs automatically.

  • Annual, monthly and pro-rated billing
  • Renewal reminders before a membership lapses
  • Members renew online and billing is automatic
The memberships list: renewals unpaid and memberships awaiting a first payment, then each member's plan, status and annual, monthly or weekly price

A member's record

Checked when a member books

  • Licence Valid
  • Rating for this aircraft Valid
  • Medical Expired

The booking is refused until the medical is renewed.

Licences & medicals

Licence and medical expiry checked at booking

Your office records each member's licences and ratings with expiry dates and a photo of the licence, alongside their medical certificates. Booking rules check them when a member books, so a lapsed document stops the booking, and members are emailed before a document expires.

  • Licence and rating records with expiry dates and licence photos
  • Medical certificates tracked alongside them
  • Booking rules check licence, rating and medical at the point of booking
Agreements & documents

Agreements signed at onboarding, booking and checkout

Waivers and terms are signed electronically at the moment they apply, and the record is kept.

Signed at onboarding

New members sign your agreements as part of joining. The portal stays gated until every outstanding agreement is signed.

Signed at booking and checkout

Attach agreements to bookings and to checkout, so the signature is collected at that point.

Versioned and traceable

A document library holds every version. Update your terms and Volanti records who signed which edition, and when.

Onboarding

Invitations and a guided onboarding wizard

Send an invitation and a guided wizard takes the new member through their personal details. The portal stays closed until they have signed your agreements.

  • Portal invitations with a guided onboarding wizard
  • Next-of-kin kept by the member in the portal
  • Members keep their own contact details current

Staff roles and audit trail

Give each member of staff the access their job needs, and see who changed what on every member record.

  • Custom staff roles with fine-grained permissions
  • Limit each role to the parts of the system it needs
  • A full audit trail on member records, with an author and a date on every change

Try Volanti free for 30 days.

Bring your member list across and set up your membership plans, reminders and agreements.